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John Grose celebrates winning second national Motability award

John Grose receives the Motability regional dealer of the year award for the second year running. Left to right, Paul Kelly, dealer development manager and Peter Wilson, general manager, dealer relations at Motability Operations and John Group group managing director Alister Leith and group sales director Richard Howard. Picture: John Grose

John Grose receives the Motability regional dealer of the year award for the second year running. Left to right, Paul Kelly, dealer development manager and Peter Wilson, general manager, dealer relations at Motability Operations and John Group group managing director Alister Leith and group sales director Richard Howard. Picture: John Grose

Picture: John Grose

John Grose is celebrating more success in the national Motability dealer awards which recognise outstanding customer service.

John Grose, the Suffolk and Norfolk-based motor group, has won the regional dealer of the year category in the national, annual Motability Scheme Dealer Awards for the second year running.

The accolade recognises its continued support in providing outstanding service to customers of the Motability Car Scheme throughout 2016.

The Motability Scheme Dealer Awards programme rewards best practice and ensures customers receive exemplary customer service across the nationwide car dealer network. With prizes available across nine categories, the awards are judged on how a dealer delivers the Scheme to customers, and is assessed by customer feedback and reviews of their Motability Scheme performance.

Throughout last year a series of quarterly, regional prizes were awarded, and all quarterly winners were nominated for the national awards. In addition to regional success, John Grose has beaten off competition from throughout the UK to become the 2016 national winner once again after receiving the award for 2015 last year, a first for any Motability scheme dealer.

Peter Wilson, general manager, dealer relations at Motability Operations, said: “We are really impressed with the achievements of all our winners including John Grose.

“It’s great to see the high level of service delivered by our dealer network and we are pleased to present the latest Motability Scheme Dealer Awards. The annual awards allow us to thank dealers for providing consistently positive customer service, highlighting those who are doing it well and encouraging others to do the same.

“It is testament to the high standards, warm welcome and expert knowledge of John Grose that they have been recognised as a winning dealership – congratulations to them for their well-deserved Motability Scheme Dealer Award.”

Richard Howard, John Grose group sales director, said: “We are thrilled to win a national Motability Scheme Dealer Award and to represent the high standards of the Motability Scheme. Our entire team is really proud to have been recognised for our work with the scheme in 2016 and we look forward to continuing our award-winning approach to customer service in the current year.”

Anyone who receives the higher rate mobility component of the disability living allowance, the enhanced rate of the mobility component of personal independence payment, war pensioners’ mobility dupplement or Armed Forces independence payment can exchange their weekly payment to lease a new car through the Motability Scheme. Insurance, servicing, RAC breakdown assistance and replacement tyres are included in the cost of the lease.

For more information about the Motability Scheme visit the fifth annual John Grose Motability Awareness Day on Friday, June 16 at John Grose on Ransomes Europark, Ipswich, and Whapload Road, Lowestoft. See www.JohnGrose.co.uk/Motability for more details or call 01473 242220. Alternatively, visit the John Grose showrooms on Ransomes Europark, Ipswich, Whapload Road, Lowestoft, Park Road, Diss, Station Road, Framlingham, or Ipswich Road, Woodbridge.

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